EUR 490 + VAT

Course language: Latvian

led by Ojārs Stūre,
MBA (RTU Riga Business School)

Even the best-managed organizations can face a crisis. Management quality is often assessed not by whether a crisis occurs, but by how successfully it is handled. A crisis can become a defining moment in a leader’s career — opening the door to further growth or prompting the pursuit of new professional directions.

The ability to manage and successfully navigate crisis situations is one of the most important competencies for leaders and their teams. These skills should be continuously developed to ensure both the long-term resilience of the organization and the professional reputation of its leaders.

What You Will Learn

This course is designed to provide business leaders and responsible employees with both theoretical knowledge and practical skills for effective crisis preparedness and recovery. Participants will gain insights into crisis management principles, methods and best practices, while also having the opportunity to apply these skills through simulated crisis exercises.

Course Content and Main Topics

The course is structured in two modules, each combining theoretical knowledge with practical exercises to allow participants to immediately apply what they learn.

Module I: Crisis Preparedness

1. Crisis Fundamentals and Impact
   • Examples of crisis situations and main causes
   • The crisis management cycle and its key elements
2. Risk Management
   • Understanding risk and how it differs from a crisis
   • Steps for risk identification, analysis, and mitigation
3. Ensuring Preparedness
   • Developing and maintaining a crisis management plan
   • Establishing a business continuity plan
4. Practical Exercise
   • Developing a hypothetical crisis management and business continuity plan in teams
   • Analyzing results and providing feedback

Module II: Crisis Recovery

1. Crisis Recognition and Response Stages
   • Early warning signs of a crisis
   • Stages of crisis management and typical problem situations
   • Decision-making dilemmas and methods to resolve them
2. Crisis Communication
   • Communication structure during a crisis
   • Principles of internal and external communication
   • Priorities and common mistakes
3. Practical Exercise
   • Simulated crisis scenario exercises in groups
   • Analysis of decisions made and communication effectiveness

Course Learning Outcomes

Participants will be able to:

• • Understand the concept of crisis and its impact on organizations.
  • Identify and analyze risks and ensure organizational crisis preparedness.
  • Comprehend the stages of crisis resolution and manage them effectively.
  • Make informed decisions and establish appropriate communication during a crisis.
  • Participate in realistic crisis scenario exercises and analyze results.
  • Gain experience and inspiration from the approaches and solutions of other leaders.

For questions, please contact: [email protected] or [email protected]